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PRICING · PUBLISHED · IN AUD

The price you'd be quoted, without the quote.

Move the sliders. See what you'd pay. No proposals, no procurement cycles, no calls until you want one. The whole rest of the AU market is quote-only - we're not.

Configure below

Configure

Move the sliders. Watch the receipt build up live.

Number of locations 12venues
1 250 500+
Visits per location · month 2visits
1 3 5
Shopper reward · per visit A$80passthrough
A$40 quick A$150 standard A$400 complex
Contract

Three plans, your numbers.

Each plan card below shows your monthly cost based on the configurator above. The recommended plan adjusts in real time. Click any plan to start - or talk to us if Custom suits you better.

Self-serve
Pay-as-you-go.
One venue or a few.
Per visit A$35/visit
Per location Freeno subscription
  • ✓T1 marketplace + dashboard
  • ✓Reports with photos & scoring
  • ✓Repeat-visit trend lines
  • - No AI Insights
  • - No AI Coaching
Subscription A$0
Platform fees (24 × A$35) A$840
Shopper earnings (passthrough) A$1,920
Total monthly A$2,760/mo
A$33,120 / year
Growth
Marketplace
+ AI Insights.
Per visit A$25/visit
Per location A$200/loc/mo
  • ✓Everything in Self-serve
  • ✓AI auto-scoring of every shop
  • ✓Theme & sentiment extraction
  • ✓Location benchmarking, alerts
  • - No per-staff coaching
Subscription (12 × A$200) A$2,400
Platform fees (24 × A$25) A$600
Shopper earnings (passthrough) A$1,920
Total monthly A$4,920/mo
A$59,040 / year
Scale
Insights + Coaching.
Multi-site programs.
Per visit A$18/visit
Per location A$500/loc/mo
  • ✓Everything in Growth
  • ✓Per-staff coaching prescriptions
  • ✓Auto-generated micro-learning
  • ✓LMS push (Go1, Litmos, SCORM)
  • ✓Dedicated success manager
Subscription (12 × A$500) A$6,000
Platform fees (24 × A$18) A$432
Shopper earnings (passthrough) A$1,920
Total monthly A$8,352/mo
A$100,224 / year

More than 100 locations or need T4 Programs?

Custom standards development, train-the-trainer certification, executive workshops, gain-share pilots tied to outcomes. Day rate, fixed-fee, or 5-15% gain-share on uplift. We'll talk through scope and structure.

What you're actually getting.

Mystery shopping is the data layer. The AI tiers above are where this stops being a research vendor and starts being a CX operating system.

T1 · Marketplace

Mystery shop fulfilment

Real shoppers walk in, follow your brief, and report what happened. Photo evidence, GPS check-ins, score badges, trend lines. The data foundation everything else builds on.

  • 200,000+ shoppers across Australia
  • Build templates by industry or describe what you want
  • Section-by-section reports with corrective actions
  • Repeat-visit trend tracking
  • Compliance-grade audit trail
T2 · Insights

AI on every shop

Every report, scored against your standards by the same AI, every time. Verbatims clustered into themes; trends surface before you'd notice them. Alerts when scores drop or themes spike.

  • AI auto-scoring on every visit
  • Theme & sentiment extraction from verbatims
  • Location benchmarking + trend dashboards
  • Threshold alerts via email or Slack
  • Auto-upgrade trigger after ~3 months of history
T3 · Coaching

Training that's actually personal

The same shop transcripts that score the venue become coaching content for the staff named in them. Prescriptive, specific, based on what actually happened. Pushes into your existing LMS.

  • Per-staff coaching prescriptions from real shops
  • Auto-generated 90-second video / card content
  • Manager workflow: assign, due dates, sign-off
  • SCORM 1.2 export, Go1 / Litmos webhooks
  • Pre/post score deltas per staff member

A few fair questions.

What does "shopper earnings" mean - is that on top?

Yes. The per-visit fee shown is what you pay us for the platform. The shopper themselves earns A$60-200 per visit depending on the brief, paid through to them on approval. You see both as line items on your invoice.

Why flat per-visit, not a percentage?

Our cost-to-serve doesn't change because your shopper bought a A$150 lunch instead of a A$10 coffee. Flat fees means we're not penalising hospitality - or any vertical with higher purchase budgets - for being itself.

Can I switch plans?

Anytime. Upgrades take effect immediately for new jobs. In-flight visits keep their original rate (no retroactive billing). Downgrades take effect at the next billing period.

What if I just want to try it?

Self-serve includes a free trial with your first three visits at no platform fee. No card required to sign up; one required to claim your free visits (we use it as a basic anti-abuse signal, never charged for the trial itself).

How does AI Insights "auto-upgrade" after 3 months?

It's not auto-charge. After your account has ~3 months of shop history, you get a prompt with the AI scoring run on your existing data - you can preview what Insights would surface before deciding. Self-serve upgrade button, no sales call required.

What about GST?

All AUD prices on this page are excluding GST. We add 10% GST at invoice time and provide ABN-compliant tax invoices via Stripe Billing. RCTI handled automatically for shopper payouts where applicable.

Ready to actually see what's happening?

Self-serve sign-up takes about three minutes. Or have a chat first if you'd rather walk through it. Either is fine with us.